FAQCustomer Satisfaction Is Our Top Priority

Can I Book By Phone?

I'm Having Trouble With My Online Booking - What Should I Do?

What Are The Customer Service Center Hours And Contact Information?

What Are The Customer Service Hours?

Where can I read BookOnline customer reviews?

Can I Cancel or Modify My Reservation?

When Should I Expect My Refund After I Cancel?

Where Can I Find the Hotels Telephone Number and Email Address?

How Do I Subscribe To The Email Newsletter?

How Do I Unsubscribe To The Email Newsletter?

What Credit Cards do You Accept?

Can I Make a Reservation Without a Credit Card?

Can I Book a Room for Someone Else?

Will my Credit Card transaction be safe and secure?

Does the Hotel Need a deposit or Payment in Advance?

Do You Charge My Credit Card When Booking?

What Documents Do I Need To Have For Check-In?

Is There a Hotel Shuttle Service To/From The Airport?

Is Parking Available? and What Type?

What If There Will Be More Than Two Adults In The Room?

Do Children Stay Free?

Are Rollaway Beds/Cribs Available?

Will I Receive Frequent Stay or Loyalty Points?

How Do I Book More Than 1 Room?

What If I Want to Change My Reservation During My Stay?

What If I Forget to Cancel The Booking?

Is The Room Rate Per Person Or Per Night?

I Should Receive A Discounted Rate. How Do I Get This?

When Will My Reservation Be At The Hotel?

Once I Have Made My Reservation, Will I Receive Any Written Confirmation From The Hotel?

I Did Not Receive An Email Confirmation - What Should I Do?